Refund and Returns Policy

At Carolina Craft, we take pride in creating personalized products tailored specifically to your preferences. Due to the unique nature of these custom-made items, we are unable to offer refunds or returns once an order has been placed.

Order Confirmation: Once you confirm your order, it enters our production process immediately. We encourage you to review your order details carefully before finalizing your purchase to ensure all information is accurate.

Quality Assurance: We are committed to delivering high-quality products that meet your expectations. Each item undergoes a thorough quality check before shipment. If you receive a product that is defective or damaged, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the issue promptly.

Exceptions: In the rare event that we make an error in your order, such as incorrect personalization or product defects, we will gladly offer a replacement at no additional cost. Please provide photographic evidence of the issue to expedite the process.

Customer Support: Your satisfaction is our priority. If you have any questions or concerns about your order, please reach out to our customer support team at (984) 977-9117 . We are here to assist you and ensure a positive shopping experience.